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FAQS --------------------------------------------------------------------------------
Common Technical Questions
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What file format does the music come in?
Our songs are offered in Mp3 files or Wav. How much disc space do I need?
As a general rule, allow one Megabyte (1 MB) for each minute of downloaded music. To find out how much disc space you have, double-click on the "My Computer" icon and then right-click the hard drive, where you will store your music, and select 'Properties'. Do I need a high speed internet connection?
No, but we highly recommend it. Using a dial-up connection could cause your music to download at a slow rate. How long does it take to download a song?
Actual download times may vary depending on the length of the song, your system configuration, and Internet traffic. But generally an average song(4-6 MB) takes:
Broadband(T1, DSL, ISDN, Cable Modem): under 1 minute
56 kbps modem: 15-20 minutes
Can I connect through a corporate firewall or proxy server?
If you are able to hear the 30-second music samples of songs, then you can download the music to your computer.
If you have speakers or headphones, be sure they are plugged in correctly and the volume is on.
Please Note: If you have not been able to complete your download after your attempts, please contact us and your download may be sent to your email as long as you provide us with your confirmation number from your purchase.
Do I need to be connected to the Internet to listen to my music? No. Once you’ve bought your music the license is loaded to your computer so you can use your music anytime whether or not you’re logged on to the internet. Can I play music from DA KOLLABO on my Macintosh computer?
Yes. As long as your Mac has an MP3 compatible player installed, your downloads should work just fine. --------------------------------------------------------------------------------
How to Download Music
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- Browse our site, search for your favorite artist, group, album, or song.
- Listen to sample clips of the songs you like. Sample clips are 30 seconds long. Shop as long as like.
- When you want to buy a song or album, click the ‘Buy’ button.
- (You will be prompted to login for your security. Use your name and password, or create a new account.)
- On the ‘Checkout’ page verify the song or album you want and your credit card information.
- Click the ‘Complete Order ’ button.
- On Order Confirmation page, click the 'return to customerservice@DaKollabo.com ' link.
- On the File Download page, click the link 'click here to start download'.
- Specify the directory you would like your music to be downloaded in.
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Paying for music
-------------------------------------------------------------------------------- Do I have to pay?
Yes. Since this site is legal and the artists are compensated, you have to pay a small one-time fee for each download. There are no subscription fees or hidden costs.
Do I need to subscribe?
No. There is no subscription plan. Once you download the music, it is yours to do with as you wish.
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Downloading Music
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Where on my computer did my downloads get saved to?
It's up to you to select the download location, but if you forget, you can also use the Search button in the Windows Explorer navigation bar. In the Search field, type *.mp3, *.zip or *.rar since all music files you download from Da Kollabo end in the extension mp3, zip or rar.
How can I see all the songs I have downloaded in the past?
Login on paypal to your My Account and click the Order History link. You can view a complete list of past downloads including the date purchased.
If I lose the song, can I download it again?
Once a song is on your computer, it is your responsibility. If your computer is lost or damaged, Da Kollabo is not obligated to replace your music after it has been downloaded.
What happens if my download is interrupted?
If your download is interrupted, try to download it again.
If your music download is interrupted, check to see which songs were successfully downloaded and which were not. Download again only the ones you didn’t get the first time.
How do I know if Music Downloads are safe?
We promise you that all music you download from Da Kollabo is free of viruses and completely safe for your computer. Da Kollabo is not responsible for system, software, or hardware issues with your computer.
Can I upload my music onto internet web sites?
No. Back to Top
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